Frequently Asked Questions

If you have any questions you can’t find here, you can contact us at

How can I order Caring Keepsakes products?
You can order online via the website, Facebook, by Telephone or email.

What is the delivery timescale?
Even with personalised products, we endeavour to post items within 2-3 working days. If you require an order urgently for a specific time, please let us know.

Do you provide your products on a wholesale basis?
Yes, we do – please email us with your business name, address, type of business you have and we will get in touch.

Can you design me a bespoke product?
Yes, we can work with you to provide a suitable product tailored to your specification.

Can I return my item/s if they are unsuitable?
Yes, we will accept returns for refund or exchange if they are faulty or we have sent the wrong item. Personalised goods cannot usually be returned for refund or exchange unless faulty or incorrectly personalised.

Tel: 07779 395 798

Laburnum Rd
The Grange

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